For nearly 30 years, the Pilon family has been offering unwavering support to Ottawa Valley families, helping them navigate life’s most challenging moments with care, compassion, and a true dedication to their community. Founded by Andre Pilon and now operated alongside his son Phil and wife Gina, Pilon Family Funeral Home has built a reputation for compassionate care and meaningful choices that honour every family’s needs.
Commitment to Personalized Service
The Pilon family understands that every farewell is unique. Their dedication to offering families personalized options has set them apart, from traditional services to innovative solutions. When the COVID-19 pandemic restricted gatherings, they adapted quickly—offering live-streamed services that allowed over 1,000 people to attend virtually. “We were able to help families stay connected when it mattered most,” says Andre Pilon.
Investing in the Future
A commitment to reinvesting in their business has ensured that Pilon Family Funeral Home remains a leader in the region. Their partnership with Renfrew County Community Futures has played a crucial role in this journey.
- In 2012, funding helped improve accessibility with a new wheelchair platform.
- In 2018, they retrofitted their facility to house an Alkaline Hydrolysis Unit, becoming one of only four funeral homes in Ontario to offer aquamation, an environmentally friendly alternative to cremation.
- Most recently, they transformed their entrance with a beautiful new canopy, enhancing both curb appeal and the client experience.
Aquamation: An Eco-Friendly Alternative
Despite the challenges of securing permits and retrofitting their space, the Pilons persevered to bring aquamation to the Ottawa Valley. Since launching in April 2020, nearly 600 families have chosen this gentle, water-based process. “Aquamation put us on the map,” says Andre. “Families from beyond Arnprior now seek us out for this option, knowing they can handle everything in one place with us.”
The Impact of Community Futures
Through every stage of growth, Renfrew County Community Futures has been a trusted partner. “Mike has always been there for us,” says Andre. “Their support has been wonderful.” This collaboration has allowed the Pilon family to continue modernizing their services while maintaining the personal touch that has made them a trusted name in the community.
With their deep-rooted dedication and ongoing investment in their services, Pilon Family Funeral Home is more than a business—it’s a family’s promise to be there when it matters most. Learn more about their compassionate approach at pilonfamily.ca.
