Tuesday, May 28th · 9am-10:30am

FREE

Speaker: Reggie Waterman, Skills Camp Co

LEARNING OUTCOMES

• Learn pro-active ways to show your customers good service.
• Understand service-language in relation to your company’s values.
• Learn strategies for empathizing with a customer.
• Adapt to different customer behavior styles and needs.
• Use techniques for dealing with angry or upset customers.
• Learn from great examples of customer service in other areas.
• Identify the benefits associated with great customer service.

BENEFITS

• Increased customer satisfaction.
• Higher customer retention.
• Positive word-of-mouth marketing.
• More engaged and happier employees.

REGISTER: https://us02web.zoom.us/meeting/register/tZMldeioqzkiG9FnsDyx-y-T-x22II-R5ltE#/registration